Trusted NDIS Provider in Australia - About Us
Assured Care Solutions (formerly Assured Home Care) is a family business specialised in supporting NDIS participants within Adelaide. Starting in 2008, we provide Supported Independent Living (SIL), Supported Living, Community Services and Support Coordination.
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Assured Care Solutions has been a family owned and operated company since 2008.
It’s what drives us every day.
Originally founded as Assured Home Care in 2008, we have grown and are now known as Assured Care Solutions.
We provide care support services to NDIS participants within the community, 24 hours a day, 7 days a week. Our dedicated team of support workers are located throughout Adelaide (Metropolitan/regional) and Whyalla. We also provide support coordination in Port Pirie and surrounding areas.
Our Vision
To be a top tier provider with quality solutions within the NDIS sector, with dedicated and unwavering compassion. Ensuring that every individual is heard, their journey respected and empowered to thrive.
Our Mission
We champion individuality and inclusion, providing safe, person-led support where everyone feels a sense of belonging. Through bold collaboration, shared responsibility and smart solutions, we turn care into opportunity and diversity into strength.
We have a passion for making a positive difference to people’s lives.
Starting in 2008, we provide Supported Independent Living (SIL), Supported Living, Community Services and Support Coordination.
17+
Years Experience
Our Values
Belonging
We create a welcoming culture where everyone feels seen, heard and valued. Through open communication and genuine connection, we build trust with our clients and staff, fostering a shared sense of purpose and community.
Integrity
At the heart of our organisation is a commitment to honesty, trust, fairness, respect and responsibility. We believe it is essential to deliver ethical, high-quality services to our participants by creating a safe, supportive and respectful environment for our staff.
Safety
We prioritise the safety and wellbeing of everyone in our organisation and the clients we support. We are committed to fostering a culture where safety is embedded in everything we do. Safety is everyone’s responsibility.
Our Story
"We started Assured Care Solutions (formerly Assured Home Care) with my daughter Nicky and brother Graeme back in 2008.
Our vision was to create an organisation that really cared about looking after our clients and put their needs and outcomes first."
-Julie De Jong, Founder and Board Chair
Assured Home Care had humble beginnings (we started operating in the garage of a church building in 2008!), but with much passion and hard work of our team members, we experienced rapid growth over the years.
We have built an organisation that today engages over 320 team members providing high quality direct care services to NDIS participants and back end corporate support. This has been externally assessed as we comply with the NDIS Practice Standards.
After serving the community for over 17 years, now known as Assured Care Solutions, today remains true to our founding philosophy – to put the needs of our clients first!
Our People
Richard Tisher
General Manager, Assured Care Solutions
Richard brings over 35 years of senior management and leadership experience across various community service sectors, including seven years in the Community Housing space.
Richard joined Assured Care Solutions to manage Accommodation Services, where he focused on improving and expanding Supported Independent Living and enhancing the experience of both current and future clients.
Now, as General Manager, Richard leads a dedicated team of managers who work diligently to grow the business and drive best‑practice approaches for the people we support.
Richard holds qualifications in Business Administration.
Richard holds qualifications in Business Administration.
Niki Wright
Manager, Finance
Niki leads the Finance Team at Assured Care Solutions (ACS), bringing more than 20 years of experience across auditing, management accounting and financial accounting. Her extensive industry knowledge and strategic mindset play a vital role in supporting the organisation's ongoing growth and operational excellence.
As Finance Manager, Niki provides strategic financial guidance to the Leadership Team and Directors, helping to ensure sound financial management, compliance and sustainable business practices. Her professional, analytical and methodical approach has enabled her to successfully navigate the complex financial and operational demands of the disability services sector.
Niki is a full member of Chartered Accountants Australia and New Zealand (CA ANZ), reinforcing her commitment to accuracy, integrity and transparency in all aspects of her work. She is passionate about supporting ACS's mission and ensuring the organisation remains well-positioned to deliver high-quality services to participants and their families.
As Finance Manager, Niki provides strategic financial guidance to the Leadership Team and Directors, helping to ensure sound financial management, compliance and sustainable business practices. Her professional, analytical and methodical approach has enabled her to successfully navigate the complex financial and operational demands of the disability services sector.
Niki is a full member of Chartered Accountants Australia and New Zealand (CA ANZ), reinforcing her commitment to accuracy, integrity and transparency in all aspects of her work. She is passionate about supporting ACS's mission and ensuring the organisation remains well-positioned to deliver high-quality services to participants and their families.
Rebecca Pavloudis
Manager, Supported Living & Community Services
Rebecca is the Manager of Supported Living and Community Services at Assured Care Solutions, overseeing service delivery across Supported Independent Living (SIL), Community Services, and Rostering. In this role, Rebecca is committed to ensuring clients receive high quality, consistent supports that enable independence and support progress towards individual NDIS goals.
With over 20 years’ experience across a broad range of disability support services, Rebecca commenced her career as a frontline support. This foundation has shaped her strong passion for active support practices that empower participants to engage meaningfully in their daily lives and achieve positive, sustainable outcomes.
Driven by a commitment to excellence, Rebecca focuses on equipping her teams and support workers with the tools, knowledge, and guidance they need to succeed in their roles. She is dedicated to fostering strong, capable teams that deliver person centred supports while upholding dignity, choice and participant wellbeing.
Rebecca holds a formal qualification in both Disability and Mental Health and brings extensive practical and leadership experience to her role, supporting the delivery of high-quality services across Assured Care Solutions.
Rebecca holds a formal qualification in both Disability and Mental Health and brings extensive practical and leadership experience to her role, supporting the delivery of high-quality services across Assured Care Solutions.
Staci Salko
Manager, People & Culture
Staci holds a Bachelor of Business (Human Resource Management) and leads the People & Culture and Administration functions at Assured Care Solutions. With seven years experience in People & Culture and the NDIS sector, Staci partners closely with managers and leaders to build capable, supported teams.
Staci provides both strategic and operational people advice, fosters a positive and inclusive workplace culture and supports leaders as they navigate workforce, performance and compliance matters—ensuring high‑quality, person‑centred service delivery across the organisation.
Chelsea Muller, B.Sc (Psych), AGDip(Psych)
Manager, Specialised Services
Chelsea oversees Assured Care Solutions’ Nursing, Support Coordination, Community Nursing, Specialist Behaviour Support, and Implementing Provider functions. Chelsea brings a strong person-centered approach, using multidisciplinary principles to ensure NDIS participants are supported to live their best possible lives.
Chelsea holds qualifications in Psychological Science with Counselling and Interpersonal Skills, as well as an Advanced Graduate Diploma in Psychology. Chelsea is registered with Behaviour Support Practitioners Australia and is a registered Behaviour Support Practitioner. Known for her creative and empathetic nature, Chelsea is passionate about delivering quality, evidence-based supports that are responsive to each individual’s needs.
Chelsea holds qualifications in Psychological Science with Counselling and Interpersonal Skills, as well as an Advanced Graduate Diploma in Psychology. Chelsea is registered with Behaviour Support Practitioners Australia and is a registered Behaviour Support Practitioner. Known for her creative and empathetic nature, Chelsea is passionate about delivering quality, evidence-based supports that are responsive to each individual’s needs.